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SHIPPING

Where can I recieve my order?
You can receive it at the physical address of your choice (address, job, etc. Except in a post box). For shipments outside Spain please contact us.

How long does it take to receive my order?
Delivery times depend on the type of shipment selected. For shipments in Spain are 3 to 5 working days except to the Balearic Islands, Canary Islands, Ceuta and Melilla: the terms are extended 48h (minimum). Shipments outside Spain will depend on the area, for more information please contact us. In Reinares each article is handmade, one by one, so that if the stock has run out, the replenishment can vary between 5 and 20 days. If you want you can make a reservation.In case of payment by transfer, the product will be sent once the full payment has been received in the bank account.

As the shipping cost?
For shipments in Spain: Peninsula and Balearics Islands, shipping is free, for other available areas and countries there is an increase that will be informed in the purchase process.If you have doubts about your location, please ask us.

RETURNS

What is the deadline for making a return?
Our policy of returns and exchanges made online, applying the current regulation, is to grant the right to change or return any product purchased through our sales platform, within 7 calendar days from the receipt of the same, provided it is sent in Its original packaging, with labels and seal in perfect condition.

What do I have to do to return an item?
To make a return of the article, it is necessary that you contact us via email with reference to the order number and reason for the return. If you want to request a change, it will be pre-run as a return and you must make the purchase of the desired product.Products must be in the same state as at the time of delivery and must be returned in the shipping box to ensure proper protection.You must send the products within a maximum period of 7 calendar days from receipt of the same. The shipping costs on the returns are borne by the customer, so you can choose the shipping method you want (we recommend Certified Post)We remind you that the only address where the products will be received is Bagsonalité, Avda Manuel Sirgo 286, 33211 GijónIt is essential for the return, that the products are in perfect condition, with the seal intact, in its original and unused packaging and with all the labels and accessories included in your case. There will be no return of products that are not in the same conditions in which you received them. The NOT accepted products will be returned to you.Once received the Products, and after checking their status and provided they are in good condition, we will proceed to the refund of the amount.Reinares reserves the right to refuse returns sent or sent after the deadline, or articles that are not in the same conditions in which they were received.

What if I have received a defective or incorrect item?
Contact us indicating your order number, name of the person who performed it and product (s) that you have received defective or incorrect.We will ask our courier to pick up the product and will pick up your order by the delivery address on the next business day following your request.Products must be returned in the shipping box to ensure proper protection.At reception, our services will check the products and proceed to change, if stocks allow us. Otherwise they will proceed to the refund of the product in the same form in which the payment was made.

When will I receive my refund?
You will receive the amount through the same payment method used in your purchase in an estimated time of 10-14 days, depending on your bank and when the product was shipped. 

SECURE PAYMENT

The payment method accepted by www.reinares.com is by credit and debit card such as Visa, Visa Electron, Euro6000, MasterCard, American Express and Maestro and is made through the secure payment gateway REDSYS (SERVIRED / SERMEPA) Or by Bank Transfer to the Banco Sabadell account indicated in the Payment process. All data provided to www.reinares.com, in the process of payment by credit card, are encrypted to ensure maximum security of the same. They are hosted on a secure server certified according to the protocol “Secure Socket Layer”. In no case will the data provided by Customers be stored through the payment gateway, and will only be kept while the purchase is made, payment is made and until the withdrawal period has elapsed.We inform you that it is possible that the system requires the CES (3-D Secure) secure e-commerce code to operate your card completely safely. This code can be requested from your bank with a few simple steps and prevents phishing.In the event that the POS will report the denial of the card, the order will be automatically canceled, informing the customer of the cancellation online.

How secure is my online order?
Extremely secure.

Reinares is committed to safety and protection of our customers’ information. The rigorous standards for our website include state-of-the-art security systems (including a 2048-bit SSL certificate) to encrypt your personal information and payment details.